FAQs

Popular

Is 7Bit safe?

Yes, 7 Bit Casino Australia is safe due to its use of encryption technology, fair gaming practices, and valid gambling license.

Does 7Bit offer the opportunity to play casino games for free?

Yes, you can play games in demo mode that doesn`t involve spending real money.

How do I request a withdrawal?

Go to the Payments tab, choose Withdrawals, and click on the appropriate method. 

I can’t login to my account, why?

You may have forgotten your password or login. Ask the support service support for help in restoring access to your account. 

Can I play or bet on mobile?

Of course. Our site is mobile-friendly and adapts to any screen size, whether you play on a smartphone or tablet.

What currencies does 7Bit support?

Players can choose between crypto (BTC, LTC, ETH, DOG, USDT, etc.) and fiat currencies, including AUD, USD, NZD, CAD, and more. Check all other available options in the Currency Selector. 

Payments

How long will my deposit take to reach my casino account?

Your deposit will instantly appear on your account balance.

Will I be charged any fees for deposits or withdrawals?

There are minor charges for withdrawals from our side, please refer to the Payments page for the details.

What is the minimum amount of money for deposits and withdrawals?

You can deposit a minimum of 0.3 mBTC, and withdraw a minimum of 0.6 mBTC.

I have deposited bitcoins but they have not appeared on my account. What should I do?

Please report our customer service team through the livechat or by the email support[@]7bitcasino.com to double check if the transfer details are fulfilled properly. If it is OK, we will be searching and solving the problem on our side. Anyway your money won’t disappear.

Where can I buy bitcoins?

There are several bitcoin services, such as Bitstamp, Coinbase, and Mt. Gox.

Games

Are the games fair?

All our games are 100% fair. Players can verify this through our provability fair widget. Additionally, all games are regulated under the license of Curacao.

The casino game does not start after clicking the start button. What should I do?

To play in our casino, you will need to have Java installed. You can download Java here: www.java.com/en/. Also, make sure to have the latest version of Flash installed, which you can download from http://adobe.com/flashplayer/. If you still can’t play, try these steps: Test your Java at http://www.java.com/en/download/help/testvm.xml.

Ensure your computer is virus-free. If the server connection is lost, log out of your account, restart the browser, and log in again. If the problem persists, please report it to our customer service team.

How can I make a screenshot?

A screenshot is a photo of your computer screen’s current image. The image will be saved in the temporary buffer as a file and can easily be attached to emails if you need to report an issue to our customer service team. For Windows users: To take a screenshot of whatever your computer screen is showing, press the “Print Screen” button (usually located above the “Home”, “End”, “Delete” buttons on your keypad). You can then open an image editor, such as Microsoft Paint, and press Ctrl + “V” after placing the cursor inside that document. This will place the image from your computer screen into the document. It’s better to save the image to your desktop for easy access. Now you can attach it to an email and send it to us at support[@]7bitcasino.com with all additional information. For Mac users: To take a screenshot, press the following three keys together – Command (Apple key) + Shift + 4. This will alter the cursor and allow you to select the part of the screen to be photographed by holding down the mouse button. The file is automatically stored on your desktop (no additional saving is required), and you can then attach it to the email sent to us at support[@]7bitcasino.com, including all the additional information about the issue.

What happens if the game I’m playing suddenly stops in the middle of the round?

Begin by fully closing the game and restarting it. Then, check for updates, and finally, ensure your internet connection is stable. If the issue persists, kindly report it to our customer service team. Rest assured, any winnings will be promptly added to your account.

An error or other technical issues occurred in the casino game during game play. Where can I report this?

First of all, every spin and transaction you make is recorded in our database. If you feel there has been some error during your gameplay, please report it to our customer service team right away and provide them with the following information: – Game name – Time played – Stake amount and balance before and after the issue occurred – If possible, provide a screenshot with the occurred error – Is this the first time you are experiencing this issue? Are you able to play any other games? It’s always good to pause playing until the problem is solved.

Responsible gaming

Can I close my account for a specified period of time?

We respect your right to take a break and chill. Just choose a day, week, month, three months or half-year cool-down. You may do this in your account profile settings.

Can I permanently close my account?

Yes, you can close your account permanently. Please, think twice before making this decision. Once closed, you won’t be able to register again or reopen it. When proceeding with the permanent account closure, please provide us with a brief explanation of why you decided to stop using our service at support[@]7bitcasino.com.

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